Making 3d Printing Affordable!

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Terms & Conditions

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The website is owned by FISAG Limited, a New Zealand owned ad operated company. Registration number NZBN: 9429032842579 – we proudly operate since 2008.

These terms of trade are governed by the law of New Zealand and all our services are provided under New Zealand Law. Any legal action may only be pursued in a New Zealand court.
Please read this page carefully.
If you do not accept the terms and conditions stated here, please do not enter into any transaction with FISAG Limited. We may revise these terms and conditions at any time, so please review them prior to every purchase to make sure that you still agree with them.

By visiting our website you automatically agree to our terms and conditions.

1. Registration
You can place an order without registration if you pay using Direct Deposit or PayPal.
You must supply a valid email address. Please ensure that the details provided by you on registration are correct and complete and inform us of any changes by updating your personal details.
If your information is not correct/not updated and delivery occurs to the incorrect address, a redirection fee will be charged.

We will send you an email to validate your email address.

Please keep your password confidential and do not disclose or share it with anyone. You will be responsible for all activities and orders that occur or are submitted using your account.

2. Information about you
We only use the information about you and your order to process your order.

We will not sell any information about you to any other company or third party organisation.

3. Products & Prices
All prices shown on are in New Zealand Dollars and inclusive of 15% GST but exclusive of delivery charges.
We may change the content or alter prices on this website at any time without prior notice.

4. Content
We do not guarantee that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy which is brought to our attention within a reasonable time. All product details and descriptions on the website have been prepared for information purposes, and are not a substitute for reading the product packaging and label prior to use.

5. Links to other sites
The website may contain links to third party websites.
FISAG Limited is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party websites.
If you decide to access linked third party websites, you do so at your own risk.

6. Availability
We only sell stocked items, but if for any reason beyond our reasonable control or by error, we are unable to supply a particular item, we will not be liable to you.

Certain offers are only available for a limited period and while stocks last. If your order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.

7. Acceptance
The purchase contract between the customer and FISAG LIMITED is made by ordering and paying for the goods and delivery.

We will cancel all orders that haven’t been paid 14 after purchase date, unless contact is made.

We will cancel all orders with not completed credit card payment automatically 3 days after purchase date, unless contact is made.

Goods remain property of FISAG Ltd. until paid for in full.

We may decline to supply the goods to you without giving any reason.

8. Payment
You can pay by:
– Direct Deposit
– Internet Banking
– Credit Card / PayPal account via

Credit card and PayPal payments will incur a surcharge.

Please do not send us money per mail, as we will not be responsible if it arrives incomplete or does not arrive at all.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

All prices displayed on this website are in New Zealand dollars (NZD).

9. Refunds
If an item is out of stock or we are unable to deliver for any other reason, we will refund your money in full.

Overpaid funds and orders cancelled for any other reason will be credited as voucher. Vouchers are valid for 12 months unless stated otherwise. Amounts out of vouchers can not be refunded, but may be used as long as the voucher is valid.

Please note that if you pay with PayPal or Stripe, transaction charges are not refundable and the refunded amount will be less than the amount you have paid. The actual transaction charges are higher (about twice as high) as what the surcharge was. We will provide proof of all charges deducted and those charges are non-refundable.

In case of a cancellation due to underpayment, wrong shipping selected or other wrong details provided, which made it not possible to fulfil the order, an administration fee of NZD 15.- incl. GST will be applied.

10. Returns
We need to be notified about any fault or damage within 24hrs after receipt of the goods. Please do not dispose of any broken or faulty goods, as they may need to be returned to us or the courier company for inspection.

Changing your mind / purchasing the wrong product by mistake: If you change your mind after making a purchase, or realize you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. If there is not a suitable product that can be exchanged for your returned item you will be offered a voucher based on the value paid at the time of purchase. To replace a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 3 days of purchase / delivery.

Incorrectly supplied products: If you have been accidentally supplied the wrong product, we will supply the correct product (where it is available) or issue a voucher/ refund. In order to supply the correct product, the incorrect product will first need to be returned. We will arrange the collection of the incorrect product by courier. We need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

Restocking fees: In some special circumstances, including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. There will be a handling fee equal to at least 20% of the goods value. Delivery and any payment transaction charges or fees are not refunded at all.

Faulty goods will have to be returned once we agreed to the return.

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Freight charges will not be credited under any circumstances.

You will be liable for all delivery and insurance charges incurred in respect of returned goods.

11. Voucher
Vouchers can only be used once and you can only use one per transaction. All our vouchers have an expiry date. They can not be used by the end of the expiry day (midnight). No refund will be given.
Resale prohibited.

12. Delivery
Goods will be dispatched once full payment has been received and funds have been cleared – this is typically within two days after payment has been made.

We will arrange the delivery of your order by the method and to the address which you specify in the check out process. However, if you choose the wrong option (i.e. wrong shipping area) we will put your order on hold until the full amount is paid. If you choose a wrong (more expensive) option, please contact us for refund. All shipping costs include packaging, handling and courier fees.

Delivery costs are for shipping within New Zealand only. Please contact us if you require worldwide shipping.

If you receive a damaged package by courier, write “Damaged Carton” on all delivery receipts before signing. Any damaged parcels or breakages must be brought to our attention within 24 hours of receipt of the goods. We might need to ask for a photo of the item/damage. Please make sure you keep the damaged item, as the insurance company might claim ownership. Be aware that if you allow for your parcel to be left at your place without signature, the item will be automatically treated as ‘received in good order’ and neither the courier nor we can be reliable for loss or damage.

Our customer service is available by email

13. Pick up
We do not allow the collection of goods unless agreed in advance.

14. Cancellation and changes
Please notify us if you wish to cancel or change your order by using our email or contact form. We are not responsible if we have processed your order and have not received your cancellation request on time.
If your order has not yet been processed it might be possible to cancel or change the order as requested. We can not amend orders placed with voucher codes.
If the order has been processed, changes can not be considered.

With arranging pick up you agree to pick up at the arranged time. Please email us about any change of plans until 8am on collection day or at least 12hrs before the arranged time if you need to cancel. If you fail to pick up at the arranged time without notifying us, your order will be marked as non-collected and a fee to rearrange pick up may incur.
If you decide to cancel your order after you failed to pick up, a 20% restocking fee may be incurred.

The provisions of this cancellation clause do not affect your statutory rights.

15. Customer Services

If you have an order query, any questions or advice, please contact us..

16. Reward Points

a.) Only valid and completed orders qualify for reward points.
b.) Reward points are valid only for 1 year from the date of accumulation. E.g.: If you have received reward points in the month of December 2020, then same will expire in December 2021.
c.) Shipping, fees and other charges will not accrue reward points.
d.) Reward points accrued will be reversed if a transaction is cancelled or refunded. 
e.) Reward points can be earned for each $10 spent on products in a cart.
f.) Please note that you need a minimum point value of $1 to be able to redeem any points.
g.) We reserve the right to change the amount of points for any user at any point in time without prior notice and giving any reason.
h.) We reserve the right to change the amount of points earned for transactions, change the reward point value or to end the reward scheme completely at any point in time without prior notice. If we decide to lower the value of points or to terminate the reward scheme, there will be no compensation for existing points collected.

17. Liability

All liability excluded to the extent permitted by law:
• all warranties, representations and guarantees (whether expressed, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above.
If you are acquiring goods or services for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

Should any provision of this contract be held to be illegal, invalid, or unenforceable by a court law, the legality, validity and enforceability of the remaining provisions of this contract shall remain unaffected thereby unless otherwise stated.