Making 3d Printing Affordable!

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Terms & Conditions

The website www.3dea.co.nz is owned by FISAG Limited, a New Zealand owned ad operated company. Registration number NZBN: 9429032842579 – we proudly operate since 2008.

These terms of trade are governed by the law of New Zealand and all our services are provided under New Zealand Law. Any legal action may only be pursued in a New Zealand court.
Please read this page carefully.
If you do not accept the terms and conditions stated here, please do not enter into any transaction with FISAG Limited. We may revise these terms and conditions at any time, so please review them prior to every purchase to make sure that you still agree with them.

By visiting our website you automatically agree to our terms and conditions.

1. Registration
You can place an order without registration if you pay using Direct Deposit or PayPal.
You must supply a valid email address. Please ensure that the details provided by you on registration are correct and complete and inform us of any changes by updating your personal details.
If your information is not correct/not updated and delivery occurs to the incorrect address, a redirection fee will be charged.

We will send you an email to validate your email address.

Please keep your password confidential and do not disclose or share it with anyone. You will be responsible for all activities and orders that occur or are submitted using your account.

2. Information about you
We only use the information about you and your order to process your order.

We will not sell any information about you to any other company or third party organisation.

3. Products & Prices
All prices shown on www.3dea.co.nz are in New Zealand Dollars and inclusive of 15% GST but exclusive of delivery charges.
We may change the content or alter prices on this website at any time without prior notice.

4. Content
We do not guarantee that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy which is brought to our attention within a reasonable time. All product details and descriptions on the www.3dea.co.nz website have been prepared for information purposes, and are not a substitute for reading the product packaging and label prior to use.

5. Links to other sites
The website may contain links to third party websites.
FISAG Limited is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party websites.
If you decide to access linked third party websites, you do so at your own risk.

6. Availability
We only sell stocked items, but if for any reason beyond our reasonable control or by error, we are unable to supply a particular item, we will not be liable to you.

Certain offers are only available for a limited period and while stocks last. If your order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.

7. Acceptance
The purchase contract between the customer and FISAG LIMITED is made by ordering and paying for the goods and delivery.

We will cancel all orders that haven’t been paid 3 days after purchase date, unless contact is made.

We will cancel all orders with not completed credit card payment automatically.

Goods remain property of FISAG Ltd. until paid for in full.

We may decline to supply the goods to you without giving any reason.

8. Payment
You can pay by:
– Direct Deposit
– Internet Banking
– Credit Card / PayPal account via www.paypal.com

Credit card and PayPal payments will incur a surcharge.

Please do not send us money per mail, as we will not be responsible if it arrives incomplete or does not arrive at all.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

All prices displayed on this website are in New Zealand dollars (NZD).


9. Refunds
If an item is out of stock or we are unable to deliver for any other reason, we will refund your money in full.

Overpaid funds and orders cancelled for any other reason will be credited as voucher. Vouchers are valid for 12 months unless stated otherwise. Amounts out of vouchers can not be refunded, but may be used as long as the voucher is valid.

Please note that if you pay with PayPal or Stripe, transaction charges are not refundable and the refunded amount will be less than the amount you have paid. The actual transaction charges are higher (about twice as high) as what the surcharge was. We will provide proof of all charges deducted and those charges are non-refundable.

In case of a cancellation due to underpayment, wrong shipping selected or other wrong details provided, which made it not possible to fulfil the order, an administration fee of NZD 15.- incl. GST will be applied.

Products sold on clearance are not eligible for refunds.

10. Returns
We need to be notified about any fault or damage within 24hrs after receipt of the goods. Please do not dispose of any broken or faulty goods, as they may need to be returned to us or the courier company for inspection.

Changing your mind / purchasing the wrong product by mistake: If you change your mind after making a purchase, or realize you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. If there is not a suitable product that can be exchanged for your returned item you will be offered a voucher based on the value paid at the time of purchase. To replace a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 3 days of purchase / delivery.

Incorrectly supplied products: If you have been accidentally supplied the wrong product, we will supply the correct product (where it is available) or issue a voucher/ refund. In order to supply the correct product, the incorrect product will first need to be returned. We will arrange the collection of the incorrect product by courier. We need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

Restocking fees: In some special circumstances, including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. There will be a handling fee equal to at least 20% of the goods value. Delivery and any payment transaction charges or fees are not refunded at all.

Faulty goods will have to be returned once we agreed to the return.

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Freight charges will not be credited under any circumstances.

You will be liable for all delivery and insurance charges incurred in respect of returned goods.

If testing of a returned product finds no faults and/or you did not follow the initial resolution instructions, you will be charged an hourly rate of $120 for evaluating both consumables and hardware.

Products sold on clearance are not eligible for returns.


11. Voucher
Vouchers can only be used once and you can only use one per transaction. All our vouchers have an expiry date. They can not be used by the end of the expiry day (midnight). No refund will be given.
Resale prohibited.

12. Delivery
Goods will be dispatched once full payment has been received and funds have been cleared – this is typically within two days after payment has been made.

We will arrange the delivery of your order by the method and to the address which you specify in the check out process. However, if you choose the wrong option (i.e. wrong shipping area) we will put your order on hold until the full amount is paid. If you choose a wrong (more expensive) option, please contact us for refund. All shipping costs include packaging, handling and courier fees.

Delivery costs are for shipping within New Zealand only. Please contact us if you require worldwide shipping.

If you receive a damaged package by courier, write “Damaged Carton” on all delivery receipts before signing. Any damaged parcels or breakages must be brought to our attention within 24 hours of receipt of the goods. We might need to ask for a photo of the item/damage. Please make sure you keep the damaged item, as the insurance company might claim ownership. Be aware that if you allow for your parcel to be left at your place without signature, the item will be automatically treated as ‘received in good order’ and neither the courier nor we can be reliable for loss or damage.

Our customer service is available by email info@3dea.co.nz

13. Pick up
We do not allow the collection of goods unless agreed in advance.

14. Cancellation and changes
Please notify us if you wish to cancel or change your order by using our email or contact form. We are not responsible if we have processed your order and have not received your cancellation request on time.
If your order has not yet been processed it might be possible to cancel or change the order as requested. We can not amend orders placed with voucher codes.
If the order has been processed, changes can not be considered.

With arranging pick up you agree to pick up at the arranged time. Please email us about any change of plans until 8am on collection day or at least 12hrs before the arranged time if you need to cancel. If you fail to pick up at the arranged time without notifying us, your order will be marked as non-collected and a fee to rearrange pick up may incur.
If you decide to cancel your order after you failed to pick up, a 20% restocking fee may be incurred.

The provisions of this cancellation clause do not affect your statutory rights.

15. Customer Services

If you have an order query, any questions or advice, please contact us..

16. Reward Points

a.) Only valid and completed orders qualify for reward points.
b.) Reward points are valid only for 1 year from the date of accumulation. E.g.: If you have received reward points in the month of December 2020, then same will expire in December 2021.
c.) Shipping, fees and other charges will not accrue reward points.
d.) Reward points accrued will be reversed if a transaction is cancelled or refunded. 
e.) Reward points can be earned for each $10 spent on selected products in a cart.
f.) Please note that you need a minimum point value of $1 to be able to redeem any points.
g.) We reserve the right to change the amount of points for any user at any point in time without prior notice and giving any reason.
h.) We reserve the right to change the amount of points earned for transactions, change the reward point value or to end the reward scheme completely at any point in time without prior notice. If we decide to lower the value of points or to terminate the reward scheme, there will be no compensation for existing points collected.

17. Liability

All liability excluded to the extent permitted by law:
• all warranties, representations and guarantees (whether expressed, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above.
If you are acquiring goods or services for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

Should any provision of this contract be held to be illegal, invalid, or unenforceable by a court law, the legality, validity and enforceability of the remaining provisions of this contract shall remain unaffected thereby unless otherwise stated.

18. Description of products

All weights given are estimates, stated as correctly as possible, and any minor deviations shall not invalidate this purchase order. Brochures, photographs, and other illustrations representing the equipment offered are not binding in detail, as improvements are constantly being made in the design. Brochures and web site are subject to change without notice.

19. Warranty Terms and Conditions

In these terms and conditions We refer to the issuer of Your Warranty as ‘We‘, ‘Us’ or ‘Our’ and use our trading name 3DEA as synonym for FISAG LIMITED.

Definitions

Breakdown – means a breakdown of a covered Item, whether a result of mechanical issues or electrical issues that affects the functionality or operation of the Covered Item. Covered Item – means the item identified on Our Tax Invoice, being a 3DEA Product which You purchased from Us.

3DEA Warranty – means warranty for the Covered Item, the terms, conditions and Exclusions of which are set out in this document. Dollar Limits – the maximum amount payable by Us under this 3DEA Warranty will be the original Purchase Price of Your Covered Item (inclusive of GST) per claim. Exclusions – means the circumstances that are not covered by the 3DEA Warranty as set out in these terms and conditions. Purchase Price – means the purchase price of the Covered Item specified on the Tax Invoice, inclusive of GST. Replacement Terms – means the paragraphs in this document under the heading “Replacement Terms”. Tax Invoice – means the tax invoice that We issued to You for the Covered Item You have purchased. We, Us, Our – means 3DEA from whom You purchased the Covered Item. You, Your – means the purchaser to whom We have issued Our Tax Invoice

Warranty

Subject to the Exclusions and Dollar Limits, 3DEA Warranty provides You with peace of mind for any Breakdown of Your Covered Item, whether as a result of mechanical issues or electrical issues that affects the functionality or operation of Your Covered Item. This means that, under 3DEA Warranty, if a Covered Item suffers a Breakdown at any time during the term of Your warranty period, the Covered Item will be repaired or replaced. This warranty is valid only for the New Zealand Market.

Your remedies under 3DEA Warranty

During the period of 3DEA Warranty, if You choose to make a claim under 3DEA Warranty and it suffers a Breakdown that does not fall within the categories of Exclusions, then We will, at Our discretion:

  • Repair the Covered Item; or
  • Replace the Covered Item in accordance with our Replacement Terms. or
  • Provide a refund

Kit Warranty

Most kits are successfully constructed with few problems; however, once the kit is under construction all warranty is void, as we cannot guarantee assembler’s workmanship or components that have been used. Any warranty outlined in this document in regards to 3D printers does not apply to 3D printer kits.

Repair

We will usually attempt to repair the Covered Item in the first instance, in which case we will work with you to identify the nature of the issue by phone or email and where possible supply the replacement parts to you. Alternatively, we will direct You to the nearest service centre. However, We will not always elect to repair the Covered Item (for example, if We determine that repairs are unlikely to be effective or economical) and in those cases, We will replace the item in accordance with the Replacement Terms.

Repair Notice: You should be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Should we find the item doesn’t have faults that are covered by warranty, the costs to repair the items will be payable before the item is released.
If the item is not found to demonstrate faults, our assessment fees (as at that time) will still be payable.
Upon payment of any charges due, the items must be promptly collected by your shipping company from our premises, within 5 working days, unless discussed otherwise.

If the fees are not paid promptly, within 5 days, 3DEA has the right to dispose the items & bill the customer for any costs incurred.
If items are not collected within 5 business days, 3DEA has the right to dispose the items & bill the customer for any costs incurred.
Any costs incurred in disposing the item are payable regardless of the item being repaired or its repair costs.

No costs, or liability from any party can be brought upon 3DEA when items have been discarded or disposed.

Replacement Terms

If We elect to replace the Covered Item, then We will replace the Covered Item with an identical item or, if an identical item is not available, an item with equivalent specifications to the Covered Item. The cost of replacement will not exceed the original Purchase Price of the Covered Item.

Note: The replacement product We supply may have a lower selling price than the Covered Item and is a replacement based on equivalent specifications. Replacement of a Covered Item is not limited to the original manufacturer’s brand due to availability of products and changes in technology.
Where the original brand is no longer available for any reason, we may supply an equivalent product.

We also have the right to replace products with refurbished, & repaired items.

What is the duration of 3DEA Warranty?

3DEA Warranty commences on date of purchase of the product and ceases when either of the following occurs:

  • The date that is twelve (12) months after the date of purchase for printers; or
  • The date that is three (3) months after the date of purchase for accessories & the like.
  • Consumables & Parts which are expected to be used or replaced due to general wear & tear are not covered by warranty.
  • Any item that is damaged due to misuse or incorrect usage is not covered by warranty.

What if I sell the Covered Item?

If You sell the Covered Item, 3DEA Warranty cannot be transferred to the new owner.

What are the limits to Our liability under 3DEA Warranty?

Dollar Limits

The maximum amount payable by Us under 3DEA Warranty will be the original Purchase Price of Your Covered Item (inclusive of GST) per claim. We may avoid or reduce a claim under 3DEA Warranty if You make any misrepresentation or any fraudulent or dishonest act or omission in connection with the claim.

Exclusions

The following ITEMS, COSTS and CLAIMS are excluded from cover. There are some costs that are not covered by 3DEA Warranty and which You will have to pay in the event of a claim, unless You are able to recover those costs from another person. These are as follows:

If required, you must deliver the Product to the Service Agent at your cost, 3DEA will cover the return cost back to you. It is at your risk to transport the product to the nearest service centre. 3DEA does not accept liability for loss or damage;

  • Any cost associated with access, repair, removal, replacement, installation or re­installation of the Covered Item, unless this has been approved by Us and where the cost is in addition to the costs of assessment and any freight costs;
  • Normal maintenance costs, including costs relating to the cleaning, lubrication, alignment, tuning, reprogramming or adjustment to the Covered Item;
  • Any loss, damage, cost or expense in relation to loss of use or consequential loss resulting from any Breakdown of the Covered Item.

CLAIMS: what are the Exclusions?

3DEA Warranty does not cover any of the following components or specific conditions:

  • Normal Wear and Tear
    • Normal wear and tear is not covered, that is, problems with the operation or functionality of the Covered Item as a result of normal usage within manufacturer’s recommendations; or
    • Nozzles, extruder blocks (parts of the print head), heaters, sensors, bed mat boards, filament, scrapers, cutters, knives, included tools and accessories.
  • Misuse
    • Breakdown as a result of improper or unauthorised modification or repair;
    • Breakdown caused by a failure to follow the manufacturer’s installation or operating instructions; or
    • Breakdown caused by, but not limited to, accidental or deliberate damage, neglect, abuse, wilful act, misuse, theft, foreign particles, liquid damage, abnormally corrosive conditions, rust, mildew and mould; excessive heat, moisture or dampness.; or
    • Breakdown as a result of overloading.
  • Consumable products and accessories
    • Breakdown or consumption of consumable products such as cables, cords, cartridges, software items, filters, filaments, tools, perfboards, nozzles and the like; or
    • Breakdown of any accessories provided by the manufacturer with the Covered Item; or
    • Breakdown of any accessories not provided by the manufacturer with the Covered Item.
  • External sources
    • Breakdown resulting from external sources including but not limited to infestation, flood, fire, interference, external wiring and connections, or non­compatibility of accessory equipment, electrical interference, power surges and voltage fluctuations; or
    • Loss of software, data, floppy disks or CD­ROM disks as a result of viruses, malfunction or damage of an operating part.
  • Non‐operating or cosmetic deterioration
    • Any issues arising as a result of non­operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Item.
  • Inherent defects announced by manufacturer
    • Breakdown caused by inherent defects such as date non­compliance, pre­existing defects, recalls or design defects where the manufacturer has notified the public of such defects; or
    • A Covered Item that is subject to a manufacturer recall.
  • Serial number is damaged or illegible
    • If the Covered items serial number is damaged or illegible the warranty may be void.
  • Third party accessories
    • The use of non­approved third party accessories may result in damage to the covered item will not be covered by this warranty.

What do You do if Your item breaks down?

Review the manufacturer’s product manuals and instructions, as this will often pinpoint what is wrong and advise You how to remedy the issue.

You can choose to:

  • make a claim with 3DEA and bear the costs
  • make a claim against 3DEA or the manufacturer if there has been a breach of a consumer guarantee under NZ Consumer Law
  • or make a claim under 3DEA Warranty.

To make a claim under 3DEA Warranty, You will need to lodge a claim through one of the following methods:

  • Online at https://www.3dea.co.nz/shop/index.php/contact-us/
  • Email Us at info@3dea.co.nz

Please provide your name and address, model, serial number, date of purchase, a copy of your Tax Invoice and a complete description of the problem. This information will help 3DEA provide fast assistance. Remember, any costs associated with repair, removal or installation of the Covered Item will not be paid unless first approved by Us.

Your privacy

By requesting and accepting this 3DEA Warranty, You will be supplying Us with personal information which We will hold so that We can administer Your 3DEA Warranty, including processing claims and responding to Your queries. The information is held by Us and may be disclosed to the company who covers Us for Our liability to You under 3DEA Warranty and to other companies to enable the administration and management of 3DEA Warranty or to service providers such as assessors and loss adjusters in the event of a claim. With some exceptions You have rights of access to and correction of information upon request.

New Zealand Customers & Consumer Guarantees

Our goods are not Consumer goods & do not come with consumer guarantees. Our goods are excluded under the New Zealand Consumer Guarantees Act.

POLICY REGARDING RETURNS AND WARRANTY

Preamble: 3D Printers are sensitive pieces of equipment and to avoid any damage to the product, we will only accept 3D Printers for return that have shipping clips (that hold the movements in place) and packaged inside original foam packaging & tough outer carton boxes. Damage will most probable occur if the original packaging is not used correctly.

1) The Supplier is committed to excellent customer service and compliance with the Consumer Guarantee Act only where applicable.

2) 3D Printers are classed as machinery used in process of manufacture, & are thus excluded from the consumer guarantees act.

3) Because 3D Printer technology is new and open to abuse by consumers who may want to try the printer without actually buying, the Supplier is not prepared to accept returned 3d printers or accessories unless otherwise discussed.

3) The Supplier offers 3D Printer warranty for 12 months from date of purchase.

4) If a customer has any technical or maintenance problem with a 3D Printer, then they should contact the Supplier by either e-mail or phone.
The customer MUST not return the printer without first contacting 3DEA if they have any problems as this could cause damage.

5) If the problem is a technical one then the Supplier will help them with technical advice.

6) If the problem is a maintenance problem then the Supplier will assist to solve the problem on the telephone or if a spare part is needed then this will be couriered to the customer and on receipt the customer can contact the Supplier for help with the installation of the replacement part.

7) In the unlikely event that the problem cannot be solved, then the Customer will arrange for the printer to be delivered to the supplier address. We encourage customers to drop off the items rather than ship them. Any courier charges will be borne by the customer. The Customer will be responsible for all transport costs.

8) If the problem cannot be solved, then the Supplier at their discretion will either repair or replace the printer. The repair or replacement may use similar refurbished parts of similar value or capability where appropriate. In case of replacement, refurbished 3d printers similar to the model sent may be sent as form of replacement for the unit that is faulty.

9) If the problem is not related to warranty issues, minimum charges related to assessment & repair shall apply. These may be updated at any time.
This includes the customer bearing cost for return shipping of the items.